Read Part 1 here.Read Part 2 here. Our last day was spent at the IKEA Concept Centre in Delft. It is an actual IKEA store with learning and research spliced in. In here, IKEA studies customers’ interactions with their products, floor displays and information. They conduct experiments to better the flow, engage the customer and…
Read Part 1 here. After a good night’s rest, I was ready to be wowed by IKEA of Sweden (IoS). I was told that this is where IKEA is most IKEA. The DNA thickest. The heart. And indeed it is. The new extension of IoS opened not that many weeks ago and there were still…
It’s been more than 3 weeks since my trip to Sweden and the Netherlands and I finally found time to gather my thoughts and write about my meeting with IKEA. I know some of you have been anxious to know the outcome and my apologies for not posting earlier. It wasn’t because I couldn’t talk…